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PROGRAM TERMS AND CONDITIONS:

A. Sessions may be cancelled no later than 24 hours before the day of your scheduled session. Sessions cancelled after this time will be considered taken and charged in full. As we are holding this time for you alone, we cannot make exceptions; thank you for understanding.

B. In order to guarantee that an appointment time will be reserved for you, we ask that online payments are made no later than 48 hours prior to your class.

C. Packages are valid through expiration date as follows:
4 sessions: 2 months;
8 sessions: 3 months;
16 sessions: 6 months;
24 sessions: 9 months

Reasonable requests for extensions will be considered on case-by-case basis and must be presented in writing. Incomplete classes will be forfeited if not completed by final expiration date. Instructor absences do not count toward expiration dates.

D. We will attempt to keep you with the same instructor you started sessions with but in the case of staffing or schedule changes, we will assist you in finding new instructor.

E. There is no guarantee that in-office classes will be available for the duration of your program. We are happy to transfer your program to online training if this is the case, using the platform of your choice. We will always do our best to accommodate you for your choice of in-person vs. online classes.

F. Clients who are pre-paid and maintain regular attendance receive scheduling priority at all times. We will do our best to hold your regularly scheduled time. You may have to forfeit your appointment time and be assigned a new time under either of the following conditions:
a. Two sessions are missed in each of two consecutive months;
b. Three consecutive sessions are missed;
(Major U.S. holidays and instructor cancellations will not be counted toward missed sessions)

G. No refunds are provided for any reason, however in case you cannot complete your package, we are happy to transfer any remaining sessions to a person of your choice (expiration date applies).

Terms & Conditions*

Please read our full Terms & Conditions here, which include our refund and cancellation policies.

I have read and agreed to the AccentsOff Terms and Conditions as last updated on 07/18/2020.

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